Question or Concern?
If you don’t see it listed, please contact us.
FAQ’s for Sunshine Pet Care
Why Hire Sunshine Pet Care?
Your pets are happy at home. Let them stay there when you go away. Our experienced and reliable pet sitters will care for your pets in their favorite place – home. This reduces the stress of having you gone.
There are very few reasons to keep your furry loved one locked up in a kennel anymore. Loving care from Sunshine Pet Care is now available in your home whenever you can’t be there.
What Happens On Your Visits.
- We feed your pets as instructed
- Change the water
- Walk the dogs
- Play, pet and brush your pets
- Clean the litter box
- Handle any medication
- Clean up any “accidents”
- Bring in the mail/packages
- Water plants
Do You Do Monday-Friday Dog Walks?
When you’re working long hours it can be tough on your dog to hold it for 10 or 12 hours. Let go of your guilt and know your dog is having a fantastic time on a mid-day dog walk.
Dogs need the exercise and mental stimulation a regular mid-day walk provides. Plus, you don’t immediately have to grab the leash and head out for a 45 minute walk after a long day at work.
How Do I Prepare For The Meet and Greet?
We’ll send you the paperwork ahead of time so you can look it over and sign it. That way, we can focus on interacting with your pet (s) and learning where things are while we’re there.
You will need to have two sets of keys available to your pet sitter. Your sitter keeps one key while the second key is kept in a locked box in the main office as a backup. You can ask for your keys back at anytime.
Speaking of Back Up…As a professional pet sitter, it’s our responsibility to have a backup plan in case of emergencies, vacations or sickness. It happens.
Will You Be The Only Pet Sitter?
How Do I Schedule?
What's Your Cancellation Policy?
We get it, plans change. Our cancellation policy is 24 hours. There will be a 50%charge if less than 24 hours.
During busy holiday times we’ve turned down bookings in order to care for your pets. For this reason, holiday cancellation is 7 days or we charge 50%. If less than 24 hours, the full fee is non-refundable. Sorry, we don’t like doing this, but holidays are extremely busy and our sitters are scheduling their lives around being there for the pets in their care.
Do I Need To Provide Doggie Bags?
No. We’ll supply biodegradable doggie bags for our walks. You supply the leash, the collar and the dog.
What Do You Do During Bad Weather?
Our motto is “Safety First” for both our pet sitters and your pets. If the weather outside is frightful and we’re not able to get out in it, we’ll let you know and make up the walk later at no charge.
Although most dogs handle the cold and heat better than us humans, they still have their limits. When it’s extremely cold or hot (i.e. above 90 degrees), we’ll shorten our time outside for their safety and spend more time with cuddle and playtime indoors.
Do You Have References?
Yes we do. We’ll be happy to share references with you. Just ask!
We Love Referrals!
If you refer a client who signs up for a monthly dog walk or hygiene services, you’ll get 3 free pet visits or dog walks.
Can I Tip My Petsitter?
Of course! It’s never expected but always appreciated.